Politique de retour
Aurix Maison est une marque lifestyle moderne proposant des pantoufles élégantes et des accessoires délicats, tels que des chaînes de cheville. La marque allie confort, féminité et un style visuel luxueux en un seul concept raffiné.
Notre objectif est d'offrir des produits qui ne semblent pas ordinaires, mais plutôt un détail de mode soigneusement choisi. Les pantoufles Aurix Maison sont faites pour les femmes qui veulent avoir du style dans les moments simples du quotidien — à la maison, en vacances, au bord de la piscine ou pendant les chaudes journées d'été.
Aurix Maison est construite sur un design épuré, une esthétique élégante et des détails qui mettent en valeur le style féminin. Les chaînes de cheville complètent les pantoufles, créant un look doux, luxueux et sensuel.
Return Policy
We want you to be satisfied with your purchase from AURIX Maison.
Returns
You may request a return within 14 days of receiving your order.
To start a return, please contact us at:
Please do not send your item back without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.
Return Conditions
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include photos of the issue. We will work to resolve the problem as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, used, or damaged after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact:
We aim to respond within 24–48 business hours.
