FAQs
Aurix Maison is a modern lifestyle brand offering elegant slippers and delicate accessories, such as anklets. The brand combines comfort, femininity, and a luxury visual style into one refined concept.
Our goal is to offer products that do not feel ordinary, but like a carefully chosen fashion detail. Aurix Maison slippers are made for women who want to look stylish in simple everyday moments — at home, on vacation, by the pool, or during warm summer days.
Aurix Maison is built on clean design, elegant aesthetics, and details that highlight feminine style. The anklets complement the slippers, creating a look that feels soft, luxurious, and sensual.
Frequently Asked Questions
How long does shipping take?
Estimated delivery times are:
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Europe: 5–12 business days
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United Kingdom: 5–12 business days
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International: 7–20 business days
Shipping times may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes, we ship to most countries worldwide.
Can I return my order?
Yes. If you wish to start a return, please contact us at aurixmaison@gmail.com.
Please do not send your item back without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.
How long do I have to request a return?
You may request a return within 14 days of receiving your order.
What if my order arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue.
Can I cancel my order?
Orders can only be cancelled before they have been processed and shipped. Please contact us as soon as possible.
How can I contact you?
You can reach us anytime at:
We aim to respond within 24–48 business hours.
