Return Policy
Aurix Maison is a modern lifestyle brand offering elegant slippers and delicate accessories, such as anklets. The brand combines comfort, femininity, and a luxury visual style into one refined concept.
Our goal is to offer products that do not feel ordinary, but like a carefully chosen fashion detail. Aurix Maison slippers are made for women who want to look stylish in simple everyday moments — at home, on vacation, by the pool, or during warm summer days.
Aurix Maison is built on clean design, elegant aesthetics, and details that highlight feminine style. The anklets complement the slippers, creating a look that feels soft, luxurious, and sensual.
Return Policy
We want you to be satisfied with your purchase from AURIX Maison.
Returns
You may request a return within 14 days of receiving your order.
To start a return, please contact us at:
Please do not send your item back without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.
Return Conditions
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and include photos of the issue. We will work to resolve the problem as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, used, or damaged after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact:
We aim to respond within 24–48 business hours.
